Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Our Commitment to Your Privacy
At Tewanay, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
We believe in transparency and want you to understand exactly how your information is handled. Your trust is important to us, and we are dedicated to maintaining the highest standards of data protection and privacy.
What Data We Collect
We collect information to provide you with the best possible experience on our platform. The types of data we collect include:
Information You Provide
- Personal details when you register (name, email, phone number)
- Account preferences and settings
- Communication with our support team
- Feedback and survey responses
Automatically Collected Data
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referral sources and search terms
Analytics Data
- Website usage patterns and navigation behavior
- Feature usage and interaction data
- Performance metrics and error reports
- Geographic location (country/city level only)
How We Use Your Data
We use your information solely to improve your experience and provide our services effectively. Your data helps us:
Service Provision
- Create and manage your account
- Provide personalized content and recommendations
- Process your requests and transactions
- Send important service notifications
Website Improvement
- Analyze usage patterns to enhance functionality
- Identify and fix technical issues
- Develop new features based on user needs
- Optimize website performance and speed
Communication
- Respond to your inquiries and support requests
- Send updates about our services (with your consent)
- Provide educational content about responsible betting
- Share important policy or service changes
Data Sharing Policy
We want to be absolutely clear about our data sharing practices:
Cookie Usage
We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Performance cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into user behavior and site performance
Managing Your Cookie Preferences
- You can control cookies through your browser settings
- Most browsers allow you to block or delete cookies
- You can opt-out of analytics cookies without affecting site functionality
- Some features may not work properly if essential cookies are disabled
Data Security & Storage
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures
- SSL/TLS encryption for all data transmission
- Secure servers with regular security updates
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
Data Storage
- Data is stored on secure servers in reputable data centers
- Regular backups ensure data integrity and availability
- Access is limited to authorized personnel only
- Data retention policies ensure information is not kept longer than necessary
Access Control
- Only authorized team members can access user data
- All access is logged and monitored
- Staff undergo regular privacy and security training
- Strict confidentiality agreements are in place
Your Rights
You Have the Right To:
- Access your personal data we hold
- Correct inaccurate or incomplete information
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your account plus a reasonable period thereafter.
Some data may be retained longer if required by law or for legitimate business purposes.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to contact us. We're here to help and ensure your privacy concerns are addressed.
This Privacy Policy may be updated from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.